I have a broad range of Salesforce technical skills from simple point and click configuration to custom application development on Force.com. I am a Salesforce.com certified developer currently providing consulting services for customers leveraging the Salesforce/Force.com platform. I am experienced in all phases of Salesforce solution delivery including requirements definition, functional and technical design, application configuration and development, quality assurance, and release management. I have been working exclusively with Salesforce and the Force.com platform since 2010.

Career Summary

Business Administration

Western State College – Gunnison, CO

Professional Training

Salesforce Certified 401 Developer, BPI/BPM & Workflow Diagramming Cert, Chicago, IL

Technology Knowledge/Skills Summary

Salesforce/Force.com Development, Project Management, Agile/Scrum, Requirements Analysis, UI/UX Design, CRM, SFA, Analytics, and Application Integration

Education & Credentials

March 2010 – Present

Salesforce Consultant

CodeScience, Inc. – San Francisco, CA

(Salesforce/Force.com development agency)

Analyzing business-technology and delivering solutions to meet client needs is my expertise. As a consultant for CodeScience I have designed, developed and deployed new products and services for clients ranging from start-ups to Fortune 500s including Apple, Dartmouth and MailChimp.

Key contributions and achievements:

  • Functional design and configuration expertise in the areas of data architecture, workflow, custom application development, integration, and data migration.
  • Practical experience as a project lead with responsibilities for process analysis, requirements definition, user interface design, functional and technical specifications, configuration and development, testing, and release management (configuration, code, and environment management).
 

2007 – 2010

Product Manager

Fidex, Inc. – San Francisco & San Diego, CA

(Online automotive lending solutions provider)

Started company with aim of building a pervasive online lending solution. Led cross-functional team and oversaw product management, user experience and interface design, quality assurance, and client management functions. Delivered product demos to investors and potential customers.

Key contributions and achievements:

  • Led web development team to release lending solution for auto loans, attracting buy-in from industry-leading companies.
  • Produced functional requirements and prototypes for the company’s core automotive lending solution used by eBay.
  • Set direction for user experience, interaction and visual design, and led user interface team to deliver exceptional results.
 

2005 – 2007

Manager, Information Systems

IAC Advertising Solutions, Inc. – Oakland, CA

(Internet services and advertising solutions provider)

2000 – 2005

Product Manager

Ask Jeeves, Inc. – Emeryville, CA

(Leading search engine)

Transitioned following IAC’s purchase of Ask Jeeves to launch Application Support Group within the Information Systems department.

As Manager of Information Systems, directed all sales, ad operations, and billing systems used by IAC web properties, including Ask.com, Evite, City Search, Match.com, and Excite, creating and managing IS team. As Project Manager, hired by Ask Jeeves’ VP of Information Systems to implement CRM system and establish workflow, policies, and procedures for Sales, Operations, and Accounts departments.

Key contributions and achievements:

  • Provided comprehensive information on using sales tracking tool, creating user manuals, workflow procedures, and best practices for the Sales, Operations, and Accounting departments.
  • Conducted a national training program and developed training materials for the abovementioned departments, equipping them with the knowledge and strategies to succeed in sales-related endeavors.
  • Directed technical support for multiple areas, including application design, implementation, testing, operations, and maintenance; implemented Service-Level Agreements and escalation procedures for internal teams and external customers, including Google, LookSmart, and DoubleClick.
 

1997 – 2000

Business Analyst

Creditland, Inc. – San Francisco, CA

(Online provider of aggregated credit products)

Co-founded company and directed implementation of back-office systems, policies, and procedures. Scrutinized sales team’s performance and evaluated data to improve performance.

Key contributions and achievements:

  • Implemented corporate Intranet used by over 130 employees for a myriad of tasks, including document sharing, collaboration, reporting, scheduling, and management approval workflow.
  • Implemented corporate IT systems including email, Intranet, document sharing, collaboration, reporting, scheduling, and management approval workflow.
 

Professional Experience

I have a broad range of Salesforce technical skills from simple point and click configuration to custom application development on Force.com. I am a Salesforce.com certified developer currently providing consulting services for customers leveraging the Salesforce/Force.com platform. I am experienced in all phases of Salesforce solution delivery including requirements definition, functional and technical design, application configuration and development, quality assurance, and release management. I have been working exclusively with Salesforce and the Force.com platform since 2010.

Career Summary

Business Administration

Western State College – Gunnison, CO

Professional Training

Salesforce Certified 401 Developer, BPI/BPM & Workflow Diagramming Cert, Chicago, IL

Technology Knowledge/Skills Summary

Salesforce/Force.com Development, Project Management, Agile/Scrum, Requirements Analysis, UI/UX Design, CRM, SFA, Analytics, and Application Integration

Education & Credentials

March 2010 – Present

Salesforce Consultant

CodeScience, Inc. – San Francisco, CA

(Salesforce/Force.com development agency)

Analyzing business-technology and delivering solutions to meet client needs is my expertise. As a consultant for CodeScience I have designed, developed and deployed new products and services for clients ranging from start-ups to Fortune 500s including Apple, Dartmouth and MailChimp.

Key contributions and achievements:

  • Functional design and configuration expertise in the areas of data architecture, workflow, custom application development, integration, and data migration.
  • Practical experience as a project lead with responsibilities for process analysis, requirements definition, user interface design, functional and technical specifications, configuration and development, testing, and release management (configuration, code, and environment management).
 

2007 – 2010

Product Manager

Fidex, Inc. – San Francisco & San Diego, CA

(Online automotive lending solutions provider)

Started company with aim of building a pervasive online lending solution. Led cross-functional team and oversaw product management, user experience and interface design, quality assurance, and client management functions. Delivered product demos to investors and potential customers.

Key contributions and achievements:

  • Led web development team to release lending solution for auto loans, attracting buy-in from industry-leading companies.
  • Produced functional requirements and prototypes for the company’s core automotive lending solution used by eBay.
  • Set direction for user experience, interaction and visual design, and led user interface team to deliver exceptional results.
 

2005 – 2007

Manager, Information Systems

IAC Advertising Solutions, Inc. – Oakland, CA

(Internet services and advertising solutions provider)

2000 – 2005

Product Manager

Ask Jeeves, Inc. – Emeryville, CA

(Leading search engine)

Transitioned following IAC’s purchase of Ask Jeeves to launch Application Support Group within the Information Systems department.

As Manager of Information Systems, directed all sales, ad operations, and billing systems used by IAC web properties, including Ask.com, Evite, City Search, Match.com, and Excite, creating and managing IS team. As Project Manager, hired by Ask Jeeves’ VP of Information Systems to implement CRM system and establish workflow, policies, and procedures for Sales, Operations, and Accounts departments.

Key contributions and achievements:

  • Provided comprehensive information on using sales tracking tool, creating user manuals, workflow procedures, and best practices for the Sales, Operations, and Accounting departments.
  • Conducted a national training program and developed training materials for the abovementioned departments, equipping them with the knowledge and strategies to succeed in sales-related endeavors.
  • Directed technical support for multiple areas, including application design, implementation, testing, operations, and maintenance; implemented Service-Level Agreements and escalation procedures for internal teams and external customers, including Google, LookSmart, and DoubleClick.
 

1997 – 2000

Business Analyst

Creditland, Inc. – San Francisco, CA

(Online provider of aggregated credit products)

Co-founded company and directed implementation of back-office systems, policies, and procedures. Scrutinized sales team’s performance and evaluated data to improve performance.

Key contributions and achievements:

  • Implemented corporate Intranet used by over 130 employees for a myriad of tasks, including document sharing, collaboration, reporting, scheduling, and management approval workflow.
  • Implemented corporate IT systems including email, Intranet, document sharing, collaboration, reporting, scheduling, and management approval workflow.
 

Professional Experience